SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd

• Main Author: Mohd, Nor Najihah
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: H Social Sciences (General); HF Commerce; Consumer satisfaction; Malaysia; Personnel management. Employment management; Job satisfaction; Research; Statistical methods
• Online Access: https://ir.uitm.edu.my/id/eprint/62227/1/62227.pdf; https://ir.uitm.edu.my/id/eprint/62227/

The research title is “SERVQUAL PERCEPTION OF EMPLOYEES IN MALAYSIA PANPAGES ONLINE SDN. BHD.” This research is to find out employees perception towards service quality. The aim of this research also is to measure the level service quality that delivered by MPOSB. Through this study, the perceptions...