Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa
Customer evaluations mean that how the customer perceives service delivery to describe their satisfaction. That customer satisfaction is a function of service performance relative to the customer evaluation. For this reason, it is important to understand how customer evaluation is formed in order to...
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Main Author: | Musa, Fazilah |
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Format: | Student Project |
Language: | English |
Published: |
2015
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/50543/1/50543.pdf https://ir.uitm.edu.my/id/eprint/50543/ |
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