A study on customer satisfaction towards services provided by birth and death National Registration Department at Kota Kinabalu / Mohd Saifulzaman Mahdi

• Main Author: Mahdi, Mohd Saifulzaman
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/69751/1/69751.pdf; https://ir.uitm.edu.my/id/eprint/69751/

Excellent quality of customer service is so important for government agencies even though they are not-for-profit. Better service enhances productivity, and treating customer right the first time saves time and money. Creating satisfied customers reduces the likelihood irate citizens take their comp...