"Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda

• Main Authors: Abdullah, Darminra, Bahanda, Janub
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/69981/1/69981.pdf; https://ir.uitm.edu.my/id/eprint/69981/

The level of satisfaction of the customers is very important to be highlighted at counter service of Road Transport Department at Penampang. This study is basically to see the level of satisfaction of the Road Transport Department (JPJ) Penampang, Kota Kinabalu customers towards the counter service...