表紙画像

Relationship between customers’ perceived values, satisfaction and loyalty of mobile phone users

The purpose of this research was to examine the relationship between customers’ perceived value s, satisfaction and loyalty amongst users of mobile phones . The measurement of customers’ perceived economic, emotional and social values and the eight items of custom er loyalty were based on the work o...

保存先:

書誌詳細
主要な著者:	Md. Ariff, Mohd. Shoki, Hiew, Sok Fen, Ismail, Khalid
フォーマット:	論文
出版事項:	Society of Interdi sciplinary Business Research 2012
主題:	HD28 Management. Industrial Management
オンライン･アクセス:	http://eprints.utm.my/id/eprint/31150/ http://sibresearch.org/uploads/2/7/9/9/2799227/riber2012-120_126-135.pdf
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

類似資料

Perceived product quality, perceived value, customer satisfaction and their relation to brand loyalty
著者:: Mohd Kassim, Abdul Wahid, 等
出版事項: (2014)

Trust, commitment and satisfaction in the relationship between brand loyalty and satisfaction in the mobile phone industry
著者:: Roustasekehravani, Alireza
出版事項: (2015)

The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
著者:: Srikanjanarak, Saowanee
出版事項: (2010)

The influence of the trust on customer satisfaction in mobile phone market: An empirical investigation of the mobile phone market
著者:: Al-Refai, Abdalla Nayef, 等
出版事項: (2014)

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
著者:: Agbemabiese, George Cudjoe
出版事項: (2018)

The relationship between service quality and satisfaction on customer loyalty in Malaysian mobile communication industry
著者:: Mohd Mokhtar, Sany Sanuri, 等
出版事項: (2011)

An Empirical Model of Perceived Value and Customer Satisfaction in Mobile Phone Market: An Empirical Investigation of the Mobile Phone Industry
著者:: Al Refai, Abdalla Nayef, 等
出版事項: (2014)

Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
著者:: Yap, Gay Soon
出版事項: (2018)

A study of customer satisfaction and perceived value relationship in conquas and qlassic certified housing projects
著者:: Sulaiman, Salimi
出版事項: (2016)

Customer loyalty: The case of mobile phone users in Universiti Utara Malaysia
著者:: Achour, Meguellati, 等
出版事項: (2011)

The Contribution Of Perceived Firm Marketing Innovation Initiatives To Customer Perceived Value And Loyalty: Does Switching Experience Really Matter?
著者:: Hui, Stephanie Wen Chuah, 等
出版事項: (2016)

Impact of customer relationship management (CRM) on customer satisfaction and loyalty: a systematic review
著者:: Nashwan, Saeed Awadh, 等
出版事項: (2017)

Image, Perceived Quality, Perceived Value and Student Loyalty in the Higher Education Institutions
著者:: Usman, Umar, 等
出版事項: (2017)

The mediating role of commitment, trust and satisfaction in the relationship of business to business customer satisfaction and loyalty
著者:: Haghkhah, Azam
出版事項: (2016)

Mediating effects of customer satisfaction and customer delight on perceived value and customer loyality in Iran's hotel industry
著者:: Asgarpour, Rasoul
出版事項: (2016)

The influence of service quality of mobile phone on customer satisfaction in Malaysia: A students’ feedback survey
著者:: Maiyaki, Ahmed Audu, 等
出版事項: (2011)

Effect of customer perceived value on customer relationship management performance in automobile industry in Iran
著者:: Ehsani, Zahra
出版事項: (2015)

Revisit the relationship between perceived value and customer brand engagement in Facebook
著者:: Thoo, Ai Chin, 等
出版事項: (2015)

Service quality dimensions and customer satisfaction in Malaysian mobile telecommunication market: An empirical investigation of the mobile phone market in Malaysia
著者:: Al-Refai, Abdalla Nayef, 等
出版事項: (2014)

Factors Influencing Malaysian Users’ Satisfaction and Loyalty of Mobile Instant Messaging (MIM) Apps Services
著者:: Lu, Wenwen
出版事項: (2013)

A development of model for service quality, student satisfaction, student loyalty and perceived value in the University of Nottingham, Malaysia
著者:: Abd. Aziz, Zarith Thuraya
出版事項: (2014)

The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach
著者:: Khan, Muhammad Imran, 等
出版事項: (2019)

The impact of perceived value on customer loyalty towards private commercial banks in Bangladesh: the mediating role of customer satisfaction
著者:: Haque, A. K. M. Ahasanul
出版事項: (2022)

Factors lead to customer loyalty in prepaid mobile services
著者:: Shamsudin, Mohd Farid, 等
出版事項: (2015)

Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
著者:: Gawuna, Muhammad Sani, 等
出版事項: (2017)

Empirically testing the relationship between income distribution, perceived value of money and pay satisfaction
著者:: Ibrahim, Zalina, 等
出版事項: (2009)

An Evaluation of CSR Areas in Influencing Mobile Phone Purchasing Intention by Customers in Malaysia
著者:: Han, Xi
出版事項: (2014)

Relationship quality and customer loyalty of Malaysian national carmakers
著者:: Saidin, Zainil Hanim, 等
出版事項: (2017)

The Impact of Relationship Marketing On Customer Loyalty in Malaysian Banks
著者:: Zhou, Ruijie
出版事項: (2012)

Understanding The Relationships Of Program Satisfaction, Program Loyalty And Store Loyalty Among Cardholders Of Loyalty Programs
著者:: Omar, Nor Asiah, 等
出版事項: (2011)

Perception Of Service Quality, Value, And Satisfaction In Determining Customer Loyalty: A Study In 5-Star Hotels In Penang
著者:: Lim, Ee Hui
出版事項: (2004)

The Relationship Between Self-Congruity with Sponsorship, Customer Involvement and Customer Loyalty
著者:: Elina, Abd Manan
出版事項: (2009)

Service Quality, Trust and Customer Satisfaction on Customer Loyalty: A Study of Banks in Malaysia
著者:: Chen, Kai
出版事項: (2012)

Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty
著者:: Yusnita, Yusof, 等
出版事項: (2015)

Factors Influencing Brand Loyalty Among Mobile Phone Users
著者:: Ibodullayevna, Shakhnoza Amanova
出版事項: (2011)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
著者:: Nordin, Norlisham
出版事項: (2008)

The relationship between e-service quality and ease of use on customer relationship management (CRM) performance: An empirical investigation in Jordan mobile phone services
著者:: Wahab, Samsudin, 等
出版事項: (2010)

The effect of value innovation in the superior performance and sustainable growth of telecommunications sector : Mediation effect of customer satisfaction and loyalty
著者:: Hajar, Mohammed A., 等
出版事項: (2022)

Perceived value and customer satisfaction of smartphone Brand among youth: the moderating effect of gender
著者:: Stephen Laison Sondoh Jr., 等
出版事項: (2020)

Mediation effect of customer satisfaction on the relationships between service quality and customer loyalty in the Nigerian foods and beverages industry: Sobel test approach
著者:: Gorondutse, Abdullahi Hassan, 等
出版事項: (2014)