A study on customer satisfaction in the banking service: a case of Hong Leong Bank Berhad, Kota Sentosa Branch / Christie Duin Tanggi

The research study aim to investigate the customer satisfaction in the banking service. The link between customer satisfaction and the quality of service are explored. My research aim to illustrate the extent to which customer service influence customer satisfaction in the banking services. The stud...

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Bibliographic Details
Main Author: Tanggi, Christie Duin
Format: Student Project
Language:English
Published: 2002
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/77916/1/77916.pdf
https://ir.uitm.edu.my/id/eprint/77916/
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