Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi
Service organizations need to be able to manage their customer waiting times to be within expectations. CIMB has set a maximum waiting time of 20 minutes. However, there are challenges to stay within this target. Customer waiting times is one of the Key Performance Indicator (KPI) for CIMB Bank Berh...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2016
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/54494/1/54494.pdf https://ir.uitm.edu.my/id/eprint/54494/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|