Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi

• Main Author: Hanapi, Raemah
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Computer security. Security measures. Data recovery. Disaster recovery
• Online Access: http://ir.uitm.edu.my/id/eprint/30846/1/PPb_RAEMAH%20BINTI%20HANAPI%20BM%20S%2014_5.pdf; http://ir.uitm.edu.my/id/eprint/30846/

This study aims to examine the e-serv1ce quality dimensions on the level of customers' satisfaction internet banking services by Conventional Bank. Other than that, this study also to determine the greatest factors affects the customers' satisfaction. Four independent variables had been id...