The influence of employees’s readiness toward customer satisfaction at CIMB Bank branches in Terengganu region / Nurafzan Abd Aziz

• 第一著者: Abd Aziz, Nurafzan
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2015
• 主題: Consumer satisfaction
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/89191/1/89191.pdf; https://ir.uitm.edu.my/id/eprint/89191/

A study was conducted to measure the influence of employees’ readiness toward customer satisfaction at CIMB Bank Branches in Terengganu Region. It was also to examine the levels of the factor that contribute on employees readiness which are communication, product knowledge and behavioral intention i...