Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas
The purpose of this study is to study the customer satisfaction with service recovery (CSSR) by examining the key antecedent dimensions that able to influence the satisfaction. Quantitative approach questionnaire was used for data collection. A total of 382 questionnaires were gathered from those wh...
Saved in:
Main Author: | Abas, Nurliyana |
---|---|
Format: | Conference or Workshop Item |
Language: | English |
Published: |
2014
|
Subjects: | |
Online Access: | http://ir.uitm.edu.my/id/eprint/35563/1/35563.pdf http://ir.uitm.edu.my/id/eprint/35563/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar.
by: Mohamed, Nur Adlinna, et al.
Published: (2017) -
Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri
by: Aiman Nazri, Muhamad Aiezat
Published: (2015) -
Customer service and customers' satisfaction towards TM Kuala Lumpur customer service: TM customers' perspective / Muhamad Izzuddin Ab Rani
by: Ab Rani, Muhamad Izzuddin
Published: (2015) -
A study on customer satisfaction towards customer service for Telekom in Sandakan, Sabah / Fadleyzan Archa
by: Archa, Fadleyzan
Published: (2008) -
Customers satisfaction towards Bunibon Lodge services / Charlene Nita Jawatin
by: Jawatin, Charlene Nita
Published: (2011)