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Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty

This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed compa...

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書誌詳細
第一著者:	MOHD ISA, SALMI
フォーマット:	学位論文
言語:	English
出版事項:	2005
主題:	HF5001-6182 Business
オンライン･アクセス:	http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf http://eprints.usm.my/25598/
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