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Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty

This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed compa...

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Main Author: MOHD ISA, SALMI
Format: Thesis
Language:English
Published: 2005
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf
http://eprints.usm.my/25598/
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id my.usm.eprints.25598
record_format eprints
spelling my.usm.eprints.25598 http://eprints.usm.my/25598/ Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty MOHD ISA, SALMI HF5001-6182 Business This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received. 2005 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf MOHD ISA, SALMI (2005) Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty. Masters thesis, Universiti Sains Malaysia\.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
MOHD ISA, SALMI
Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
description This research was conducted to find and get a better understanding of service quality level and to examine the relationship between service quality, customer satisfaction and customer loyalty with the services offered by the audit firms. SERVQUAL model will be used to measure the public listed companies perception and expectation with the audit services received.
format Thesis
author MOHD ISA, SALMI
author_facet MOHD ISA, SALMI
author_sort MOHD ISA, SALMI
title Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_short Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_full Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_fullStr Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_full_unstemmed Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
title_sort service quality and its relationship with customer satisfaction towards customer loyalty
publishDate 2005
url http://eprints.usm.my/25598/1/SERVICE_QUALITY_AND_ITS_RELATIONSHIP_WITH_CUSTOMER_SATISFACTION_TOWARDS_CUSTOMER_LOYALTY.pdf
http://eprints.usm.my/25598/
_version_ 1680321825779744768
score 13.149126

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