Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang.

Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.

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Bibliographic Details
Main Author: Mohammed Aljunaid, Najib
Format: Thesis
Language:English
Published: 2006
Subjects:
Online Access:http://eprints.usm.my/25534/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf
http://eprints.usm.my/25534/
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