Service Quality And Customer Satisfaction Of Mobile Phone Provider Among Postgraduate Students Of University Utara Malaysia

This study was to find out whether there is a relationship between customer satisfaction and service quality. This study examined the relationship between customer satisfaction and service quality (reliability, tangibles, responsiveness, assurance and empathy) on mobile phone provider (Digi, Maxis A...

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Bibliographic Details
Main Author: Joma, Slah Eddeen Mummar M.
Format: Thesis
Language:English
English
Published: 2008
Subjects:
Online Access:https://etd.uum.edu.my/270/1/Slah_Eddeen_Mummar_M._Joma.pdf
https://etd.uum.edu.my/270/2/Slah_Eddeen_Mummar_M._Joma.pdf
https://etd.uum.edu.my/270/
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