A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat

• Main Author: Dimpat, Dennie
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/75941/1/75941.pdf; https://ir.uitm.edu.my/id/eprint/75941/

This study focus on an assessing after-sales service delivered by Telekom Malaysia Berhad towards their former customer who had already terminated their subscription on fixed-line home telephone services. This study is necessary for Telekom Malaysia Berhad to measure the level of customer's sat...