The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan

• Main Author: Sahidan, Nur Solatul Ima
• Format: Student Project
• Language: English
• Published: Faculty of Business and Management 2008
• Subjects: Consumer satisfaction; Customer services. Customer relations; Job satisfaction
• Online Access: http://ir.uitm.edu.my/id/eprint/26185/1/PPb_NUR%20SOLATUL%20IMA%20SAHIDAN%20BM%20M%2008_5.pdf; http://ir.uitm.edu.my/id/eprint/26185/

This study was an attempt to examine the effectiveness of Customer Management Department in Telekom Malaysia Consumer Sales Selangor in retaining their existing customers. The objectives of the study reported in this paper were to identify the satisfaction of customers towards TM Consumer Sales Sela...