Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit
Customer satisfaction is increasingly becoming more important as more companies strive for quality in their products and services. Hence, if the company's perceived performance exceeds a customer's expectations (a positive disconfirmation), then the customer feels satisfied. On the other h...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2006
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| Online Access: | http://ir.uitm.edu.my/id/eprint/21054/1/PPb_NANI%20AJIT%20M%20BM%2006_5.pdf http://ir.uitm.edu.my/id/eprint/21054/ |
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