Factors affecting service recovery performance and customer service employees
Purpose Service recovery is very important to the insurance industry; it helps to maintain clients, it is a crucial competitive advantage for business survival and it adds value for the organization’s continued future. The purpose of this paper is to investigate the factors influencing service recov...
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Main Authors: | Shishi Kumar Piaralal,, Muhammad Awais Bhatti,, Niriender Kumar Piaralal,, Ariff Syah Juhari, , |
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Format: | Article |
Published: |
Emerald Publishing Limited
2016
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Subjects: | |
Online Access: | http://library.oum.edu.my/repository/1257/ |
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