The relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in luxury hotels in Kuala Lumpur
The research examined the relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in five hotels in Kuala Lumpur, Malaysia. This research explored the relationship between employee job satisfaction, perceived customer satisfaction, service...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Associated Management Consultants Pvt. Ltd.
2017
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/80551/ http://dx.doi.org/10.17010/pijom/2017/v10i1/109101 |
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