Factors Affecting Service Recovery Performance of Insurance Agents With Employment Status as Moderator: A Study of Northern Peninsular Malaysia
Life insurance industry in Malaysia is facing stiff competitions due to growing consumerism, changing consumer choices and expectations. Service recovery is a very important factor in the life insurance firm towards maintaining the client and one of the main competitive advantages for business survi...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/3810/1/s92815.pdf https://etd.uum.edu.my/3810/8/s92815.pdf https://etd.uum.edu.my/3810/ |
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