Success factor in the implementation of TQM in public service agencies
This study aims specifically to determine factors contributing to the success of TQM implementation in selected goverment agencies. A total of six goverment agencies nominated for the Prime Minister Quality Awards were studied. A qualitative method was employed in which data were collected through u...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2003
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/325/1/Mazanah_Muhammad.pdf http://repo.uum.edu.my/325/ http://ijms.uum.edu.my |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|