Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry plays an essential role in measuring the perfo...
保存先:
主要な著者: | Mazuri, Abd Ghani, M. I., Alnaser, Samar, Rahi |
---|---|
フォーマット: | 論文 |
言語: | English |
出版事項: |
2018
|
主題: | |
オンライン・アクセス: | http://eprints.unisza.edu.my/6761/1/FH02-FESP-18-13556.pdf http://eprints.unisza.edu.my/6761/ |
タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
-
Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
著者:: Mazuri, Abd Ghani, 等
出版事項: (2018) -
Internet Banking, Customer Perceived Value and Loyalty: The Role of Switching Costs
著者:: Mazuri, Abd Ghani, 等
出版事項: (2016) -
Impact of customer perceived value and customer’s perception of public relation on customer loyalty with moderating role of brand image
著者:: Samar, Rahi
出版事項: (2016) -
The Influence of Service Quality and Subjective Norms on Customer Loyalty: A
Proposed Framework for Palestine Islamic Banks
著者:: Mazuri, Abd Ghani, 等
出版事項: (2017) -
The impact of SERVQUAL model and subjective norms on customer’s satisfaction and customer loyalty in Islamic banks: A cultural context
著者:: Mazuri, Abd Ghani, 等
出版事項: (2017)