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Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry plays an essential role in measuring the perfo...

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书目详细资料
Main Authors:	Mazuri, Abd Ghani, M. I., Alnaser, Samar, Rahi
格式:	Article
语言:	English
出版:	2018
主题:	HF Commerce
在线阅读:	http://eprints.unisza.edu.my/6761/1/FH02-FESP-18-13556.pdf http://eprints.unisza.edu.my/6761/
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