The Influence of Service Quality and Subjective Norms on Customer Loyalty: A Proposed Framework for Palestine Islamic Banks
The purpose of this study is to examine the service quality and subjective norms which influencing Customer Satisfaction in Islamic Banks of Palestine. Generally, for service quality measurement researchers have used SERVQUAL model proposed by (A. Parasuraman, V. A. Zeithaml, & L. L. Berry, 1...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/1113/1/FH03-FESP-18-12641.pdf http://eprints.unisza.edu.my/1113/ |
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