Evaluation Of e-Service Quality, Perceived Value On Customer Satisfaction And Customer Loyalty: A Study In Indonesia
Even though customer loyalty has been studied anywhere, there is lack of information to explain why online customers is reluctant to use online platform. This study observed e-Service quality effect toward customer loyalty and satisfaction. This study used Structural Equation Modelling (SEM) method...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Medwell Publishing
2017
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| Subjects: | |
| Online Access: | http://eprints.utem.edu.my/id/eprint/22764/2/1892-1900%20%283%29.pdf http://eprints.utem.edu.my/id/eprint/22764/ https://www.researchgate.net/publication/322301282_Evaluation_of_e-Service_Quality_Perceived_Value_on_Customer_Satisfaction_and_Customer_Loyalty_A_Study_in_Indonesia |
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