Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry plays an essential role in measuring the perfo...
Saved in:
Main Authors: | Mazuri, Abd Ghani, M. I., Alnaser, Samar, Rahi |
---|---|
Format: | Article |
Language: | English |
Published: |
2018
|
Subjects: | |
Online Access: | http://eprints.unisza.edu.my/6761/1/FH02-FESP-18-13556.pdf http://eprints.unisza.edu.my/6761/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty
by: Mazuri, Abd Ghani, et al.
Published: (2018) -
Internet Banking, Customer Perceived Value and Loyalty: The Role of Switching Costs
by: Mazuri, Abd Ghani, et al.
Published: (2016) -
Impact of customer perceived value and customer’s perception of public relation on customer loyalty with moderating role of brand image
by: Samar, Rahi
Published: (2016) -
The Influence of Service Quality and Subjective Norms on Customer Loyalty: A
Proposed Framework for Palestine Islamic Banks
by: Mazuri, Abd Ghani, et al.
Published: (2017) -
The impact of SERVQUAL model and subjective norms on customer’s satisfaction and customer loyalty in Islamic banks: A cultural context
by: Mazuri, Abd Ghani, et al.
Published: (2017)