Service quality in education: Management students' perspective
According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...
Saved in:
Main Authors: | Jusoh, Ahmad, Omain, Siti Zaleha, Abdul Majid, Norazman, Shamsuddin, Ahmad Sharifuddin, Md Som, Hishamudin |
---|---|
Format: | Conference or Workshop Item |
Language: | English |
Published: |
2004
|
Subjects: | |
Online Access: | http://repo.uum.edu.my/2899/1/paper3ahmadjusoh.pdf http://repo.uum.edu.my/2899/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Service quality in higher education: management student's perspective
by: Jusoh, Ahmad, et al.
Published: (2004) -
Services quality: Implications for Management in Higher Education from the perspective of the disable
by: Hamedon, Siti Rohimi, et al.
Published: (2012) -
Service quality in Malaysian higher education: Adult learners’ perspective
by: Shaari, Hasnizam
Published: (2014) -
Service quality, satisfaction and student loyalty in Malaysian private education
by: Mansori, Shaheen, et al.
Published: (2014) -
The service quality in higher education: A case of UUM Operations Management students
by: Shaffie, Fazdila, et al.
Published: (2017)