Service quality in Malaysian higher education: Adult learners’ perspective

The study of service quality is relatively new especially in higher education sector.Previous studies predominantly focus service quality issues of main stream higher education but rarely discussed in the context of adult-learner especially in the context of off-campus program.The issue is whether...

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Main Author: Shaari, Hasnizam
Format: Article
Language:English
Published: Center for Promoting Ideas (CPI), USA 2014
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Online Access:http://repo.uum.edu.my/12284/1/11.pdf
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Institution: Universiti Utara Malaysia
Record Id: my.uum.repo.12284
epo.12284