Students satisfaction towards the university: Does service quality matters?
This study examines the relationship between service quality (SQ) and the level of student’s satisfaction (SS) using a field study of 100 undergraduate students in one of the university in Malaysia. The findings of this study reveals that SQ is a vital factor that determines the level of SS. Specifi...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Macrothink Institute
2011
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/9541/1/1065-4699-1-PB.pdf http://repo.uum.edu.my/9541/ http://dx.doi.org/10.5296/ije.v3i2.1065 |
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