Determining service quality indicators to recruit and retain international students in Malaysia higher education institutions: global issues and local challenges

• Main Authors: Hussein Amzat, Ismail, Najimdeen, Abdul Hakeem Alade, Walters, Lynne M., Yusuf, Byabazaire, Padilla-Valdez, Nena
• Format: Article
• Language: English; English
• Published: MDPI 2023
• Subjects: LB2300 Higher Education
• Online Access: http://irep.iium.edu.my/105436/7/105436%20Determining%20Service%20Quality%20Indicators.pdf; http://irep.iium.edu.my/105436/8/105436%20Determining%20Service%20Quality%20Indicators_SCOPUS.pdf; http://irep.iium.edu.my/105436/; https://www.mdpi.com/2071-1050/15/8/6643

International student mobility has become an effective global strategy for tertiary institutions’ economic growth, revenue, and diversity. This study aimed to provide service quality indicators that can be used to improve international student mobility services in Malaysian public universities. The...