Service quality in education: Management students' perspective

• Main Authors: Jusoh, Ahmad, Omain, Siti Zaleha, Abdul Majid, Norazman, Shamsuddin, Ahmad Sharifuddin, Md Som, Hishamudin
• Format: Conference or Workshop Item
• Language: English
• Published: 2004
• Subjects: LB2300 Higher Education
• Online Access: http://repo.uum.edu.my/2899/1/paper3ahmadjusoh.pdf; http://repo.uum.edu.my/2899/

According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...