Service quality and students’ satisfaction at higher learning institutions: The competing dimensions of Malaysian universities’ competitiveness

One of important determinants of national competitiveness is the quality of its higher education.This quality comes from the combination of excellent learning process and public satisfaction on the service delivered. Student satisfaction assessment is vital in determining service quality at higher l...

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Main Authors: Hanaysha, Jalal R. M., Abdullah, Haim Hilman, Warokka, Ari
Format: Article
Language:English
Published: IBIMA Publishing 2011
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Online Access:http://repo.uum.edu.my/12573/1/855931.pdf
http://repo.uum.edu.my/12573/
http://dx.doi.org/10.5171/2011.855931
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Institution: Universiti Utara Malaysia
Record Id: my.uum.repo.12573
epo.12573