Proposed conceptual model for E-service quality in Malaysian universities

• Main Authors: Al-Nuaimi, I.T.I., Mahmood, A.K.B., Jebur, H.H.
• Format: Conference or Workshop Item
• Published: Institute of Electrical and Electronics Engineers Inc. 2014
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84938817097&doi=10.1109%2fICCOINS.2014.6868427&partnerID=40&md5=0f8cf04eaa1373117ced258e752df561; http://eprints.utp.edu.my/31163/

There is a significant role of e-services quality in achieving success or failure of online organizations. It can increase their competitive advantages in the target markets, and enhance the relationships with customers and their satisfactions. There is no agreement about what service quality is and...