Analysis of significant dimensions of e-service quality in Malaysian universities

• Main Authors: Al-Nuaimi, I.T.I., Mahmood, A.K.B., Mustapha, E.E., Jebur, H.H.
• Format: Conference or Workshop Item
• Published: Institute of Electrical and Electronics Engineers Inc. 2016
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84995545620&doi=10.1109%2fISMSC.2015.7594049&partnerID=40&md5=b6f25e071bbb2f7c9980ac855d29cc62; http://eprints.utp.edu.my/30934/

The measure of e-service quality in higher education is very critical due to their importance in attracting students and retaining tuition-based returns. The literatures show lack of study on e-SQ in Malaysian universities. This gap should be considered because universities suffer from a continuous...