Quality management of reference services in Malaysian public university libraries

This study explores quality measurement of reference services in Malaysian public university libraries. Specifically it identifies the quality criteria used for reference service and how these criteria contribute to the mission of the library. An open ended questionnaire was used to gather qualitati...

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Bibliographic Details
Main Authors: Kamaralzaman, S., Kaur, K.
Format: Article
Published: 2009
Subjects:
Online Access:http://eprints.um.edu.my/6999/
http://www.degruyter.com/view/j/libr.2009.59.issue-2/libr.2009.010/libr.2009.010.xml
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