Measurement model of e-SQ dimensions and users' satisfaction in Malaysia IHL

• Main Authors: Al-Nuaimi, I. T.I ., Mahmood, A. K. B., Mustapha, E. E., Jebur, H. H.
• Format: Conference or Workshop Item
• Published: Institute of Electrical and Electronics Engineers Inc. 2016
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.utm.my/id/eprint/72935/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010447499&doi=10.1109%2fICCOINS.2016.7783189&partnerID=40&md5=c7df10cd01bb5b256f4c205e7d6c5a2b

Quality of e-service is one of the critical factors that decide the success or failure of organizations. It may increase competitive advantages as well as enhance the relationships with the customers. Achieving high e-service quality and user satisfaction are challenging since they depend fundamenta...