Proposed conceptual model for E-service quality in Malaysian universities
There is a significant role of e-services quality in achieving success or failure of online organizations. It can increase their competitive advantages in the target markets, and enhance the relationships with customers and their satisfactions. There is no agreement about what service quality is and...
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Format: | Conference or Workshop Item |
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Institute of Electrical and Electronics Engineers Inc.
2014
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Online Access: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-84938817097&doi=10.1109%2fICCOINS.2014.6868427&partnerID=40&md5=0f8cf04eaa1373117ced258e752df561 http://eprints.utp.edu.my/31163/ |
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