Contact Centre Service Excellence: A Proposed Conceptual Framework
This paper aims to develop a proposed conceptual framework that can be used in studying the determinants of contact centre service excellence for the continuously growing contact centre business globally. A content analysis method is performed on a range of English-written published papers between 1...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Inderscience Enterprises Ltd.
2018
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/20436/1/fim-2017-yudi-Contact%20Centre%20Service%20Excellence.pdf http://umpir.ump.edu.my/id/eprint/20436/ http://dx.doi.org/10.1504/IJSOM.2018.10009101 |
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