Internal service quality in the Malaysian telecommunication industries
Internal service quality reflects the service quality of an organization. The telecommunications industry, facing rapid technological changes and varied customer demands, nonetheless, would find this approach useful in attaining the service quality improvements. The Service Profit Chain concept was...
Saved in:
主要作者: | Mohd. Yusoff, Ainan |
---|---|
格式: | Thesis |
語言: | English |
出版: |
2008
|
主題: | |
在線閱讀: | http://eprints.utm.my/id/eprint/77818/1/AinanMohdYusoffPFM2008.pdf http://eprints.utm.my/id/eprint/77818/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:99799 |
標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|
相似書籍
-
Internal marketing in the Malaysian telecommunication industry
由: Md. Yusof, Ainan, et al.
出版: (2009) -
Diffusion innovation in telecommunication industry through customer participation in develop service quality
由: Nor Aziz, Ainul Mardhiyah, et al.
出版: (2016) -
Service quality dimensions and customer satisfaction in Malaysian mobile telecommunication market: An empirical investigation of the mobile phone market in Malaysia
由: Al-Refai, Abdalla Nayef, et al.
出版: (2014) -
Total service quality management and the service industry: Evidence from international airlines
由: Usman, Umar
出版: (2013) -
The influence of electronic service quality on the performance of electronic customer relationship management (e-CRM) in Jordanian telecommunication industry
由: Mohd Noor, Nor Azila, et al.
出版: (2010)