Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...

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Bibliographic Details
Main Authors: Mohammed Saad, Alawni, Islam, Rabiul, Noor, Mohd Saifoul Zamzuri, Ali, Jamal, Zainal, Zalina
Format: Article
Language:English
Published: Medwell Journals 2016
Subjects:
Online Access:http://repo.uum.edu.my/18364/1/IBM%2010%203%202016%20209-217.pdf
http://repo.uum.edu.my/18364/
http://www.medwelljournals.com/abstract/?doi=ibm.2016.209.217
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