The mediating effects of value on service quality-satisfaction relationship in Malaysian tourism industry

The ways to maintain and increase customer satisfaction are always the concern of business providers because high satisfaction is closely related to the customers’ positive word of mouth, revisit intentions, and loyalty; which are the key for the success of long term businesses in today’s customer-f...

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Bibliographic Details
Main Authors: Kwok, S. Y., Jusoh, A., Khalifah, Z.
Format: Article
Published: Universiti Malaysia Sarawak 2017
Subjects:
Online Access:http://eprints.utm.my/id/eprint/76334/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85036534672&partnerID=40&md5=b23ea3e6ff6b92cab8df00a986fe6d5a
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