Total service quality management and the service industry: Evidence from international airlines

Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and Empathy are the core characteristics of service ind...

Full description

Saved in:
Bibliographic Details
Main Author: Usman, Umar
Format: Conference or Workshop Item
Language:English
Published: 2013
Subjects:
Online Access:http://repo.uum.edu.my/16314/1/18.pdf
http://repo.uum.edu.my/16314/
Tags: Add Tag
No Tags, Be the first to tag this record!