Internal service quality in the Malaysian telecommunication industries
Internal service quality reflects the service quality of an organization. The telecommunications industry, facing rapid technological changes and varied customer demands, nonetheless, would find this approach useful in attaining the service quality improvements. The Service Profit Chain concept was...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.utm.my/id/eprint/77818/1/AinanMohdYusoffPFM2008.pdf http://eprints.utm.my/id/eprint/77818/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:99799 |
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