Level Of Service Quality Of Sme Laboratory Services On Customer Expectation
Dalam persekitaran perniagaan kini, syarikat-syarikat perkhidmatan makmal perlu memahami dan mengukur jangkaan pelanggan berdasarkan perspektif pelanggan dalam usaha untuk mengurangkan jurang dalam kualiti perkhidmatan mereka. Objektif kajian ini adalah untuk mengkaji hubungan antara kualiti perk...
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Main Author: | Yeow , Liang Ming |
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Format: | Thesis |
Language: | English |
Published: |
2015
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Subjects: | |
Online Access: | http://eprints.usm.my/30371/1/Thesis_Final_YLM3.pdf http://eprints.usm.my/30371/ |
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