Study on Service Quality and Customer Satisfaction on the Mobile Phone Provider : A Case of Postgraduate Students in Al-Fateh University of Libya
This study was to find out whether there is a relationship between service quality and customer satisfaction. This study examined the relationship between service quality dimensions (reliability,tangibles,responsiveness,assurance and empathy) and customer satisfaction among mobile phone customers o...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/3207/1/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf http://etd.uum.edu.my/3207/3/IBRAHIM_ALBARONI_SALEM_KHBRESH.pdf http://etd.uum.edu.my/3207/ |
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