Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin
The objective of this study was to determine the relationships of the e-service quality NetQUAL dimensions that are ease-of-use, reliability, and security on customer satisfaction towards the online shopping. Fulltime undergrads students in Universiti Teknologi Mara Cawangan Pulau Pinang were used a...
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Main Author: | Khairudin, Shahirah |
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Format: | Student Project |
Language: | English |
Published: |
2013
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/63084/1/63084.pdf https://ir.uitm.edu.my/id/eprint/63084/ |
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