The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar
Service quality (SERVQUAL) is now recognized as an integral component of a firm's customer satisfaction program. Therefore, it is important to understand how consumers perceive the quality of services rendered, as well as how these perceptions are translated into customer satisfaction and behav...
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/53170/1/53170.pdf https://ir.uitm.edu.my/id/eprint/53170/ |
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