Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]
The purpose of this paper is to examine the suitability of SERVQUAL instrument as a measurement of UiTM employees' satisfaction and panel clinics service quality. The main instrument of this study is a set of questionnaire adapted from Etgar & Fuchs (2009). Some modifications were made to t...
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Main Authors: | Abd Aziz, Nurul Nadia, Tarmuji, Nor Habibah, Samsudin, Mawarti Ashik, Baharum, Norzie Diana |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2011
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/38165/1/38165.PDF https://ir.uitm.edu.my/id/eprint/38165/ |
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