The relationship between service quality and customers satisfaction level in Hospital Jengka, Pahang / Khatijah Talib, Nurul Faziatulaina Ismail and Siti Zaini Jamaluddin

• Main Authors: Talib, Khatijah, Ismail, Nurul Faziatulaina, Jamaluddin, Siti Zaini
• Format: Student Project
• Language: English
• Published: 2009
• Subjects: Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/86134/1/86134.PDF; https://ir.uitm.edu.my/id/eprint/86134/

The purpose of this study was to investigate the relationship of service quality and customers satisfaction level in Hospital Jengka, Pahang. This correlational study used a non probability sampling technique. The methodology used in this study was survey questionnaires which were distributed to 110...