The influence of personality traits towards quality pledge
Any organization ventures in the hospitality industry are required to maintain a quality service to achieve competitive advantages. As employee’s commitment plays an important role in ensuring a high-quality service, their commitments are influenced by their personality traits, as they are also know...
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Main Authors: | Ma’amora, Hairunnisa, Achim, Nur’ain, Muhamad Yunus, Nor Sara Nadia, Hashim, Nurhazirah, Haque, A. K. M. Ahasanul |
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Format: | Article |
Language: | English |
Published: |
Elsevier
2016
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Subjects: | |
Online Access: | http://irep.iium.edu.my/55170/1/The%20Influence%20of%20Personality%20Traits%20towards%20Quality%20Pledge.pdf http://irep.iium.edu.my/55170/ http://www.sciencedirect.com/science/journal/22125671 |
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